When authenticating, the screen indicates that I have successfully authenticated, but when I select a database, the system returns me to the authentication screen.
Why do I need to accept a "cookie" from OhioLINK?
We use the cookie during your session to open the doors for you into the databases that you desire to use. Without it you would be most likely asked for a login and password to use each database. The cookie is temporary, stays resident on your computer for up to two hours, and contains only minimum information. See OhioLINK's Privacy Policy regarding our use of cookies.
I enter my name and ID number, but I get an error message.
Please try again in a little while. You may get this message when your record in the library system has expired, or it might just be a temporary glitch.
I am trying to authenticate but I keep getting the message: "Cannot connect to the remote server"
This message will appear when the OhioLINK authentication is trying to verify your information in your campus library database server. If the local network on campus is down or the library server is not available, you will get this message. You will not be able to authenticate until the problem is resolved. Sometimes, trying again in a few minutes will result in success. If not, please email library@northweststate.edu
I can't load all pages of a pdf from an Ebsco database - why?
It may have to do with your browser. Some come with their own extensions to open pdf, and this can interfere with some database configurations. Try a different browser to see if that solves the issue. (For example, if you're using Chrome, try Edge instead.)
Why are some databases grayed out (not accessible) to me when I remotely authenticate?
Not all databases are available to all libraries. If you come across a grayed out database, it simply means that your campus library does not subscribe to that particular database.
How do I find out if I am accessing online content from an on-campus network or an off-campus network?
If you ever access databases from the library website (rather than from the online guides in Sakai) you will notice that there are sometimes two links - one for ON-CAMPUS and one for OFF-CAMPUS. It's usually fairly straightforward, but if you want to check the WiFi network you are using, click the following link: https://www.ohiolink.edu/content/ohiolink_connection_information